Peak seasons are chaos
Chinese New Year and school holidays fill up fast, and manual booking leads to overbooking and lost deposits.
Pet Hotel Software for Singapore
Pet hotel software for boarding, daycare and grooming in Singapore
Fill your suites, keep every pet's care on schedule and send owners the photo updates they love. Bookings, vaccination checks, feeding and medication plans in one simple system.
- Built for Singapore
- PayNow & GST-ready
At a glance
What is PetMatters?
PetMatters is pet hotel software for Singapore pet boarding, dog daycare, cattery and grooming businesses. It handles online bookings and deposits, suite and kennel occupancy, pet profiles with vaccination records, feeding and medication schedules, daily care logs, grooming appointments and photo updates to owners.
- Type
- Pet boarding, daycare & grooming management system
- Built for
- Pet hotels, dog daycares, catteries and groomers in Singapore
- Covers
- Bookings, occupancy, pet records, care plans, owner updates
- Access
- Web app for front desk and caretakers on any device
The problem
Spreadsheets and chat groups don't scale
Sound familiar? These are the problems PetMatters is built to fix.
Vaccination checks are manual
Staff dig through photos of certificates at check-in, and expired vaccinations slip through.
Care instructions get lost
Feeding amounts, medication times and allergies are on sticky notes, which isn't safe for pets.
Features
Everything you need in one Singapore-ready system
PetMatters brings the essentials together so your team works from one source of truth.
Bookings & deposits
Owners book boarding, daycare and grooming online. Collect deposits and set peak-season rules and minimum stays.
Suite & kennel occupancy
A visual board of every suite, kennel and cattery room so you see availability for any date at a glance.
Vaccination records
Store vaccination certificates and expiry dates per pet, and flag anything expired before check-in.
Feeding & medication plans
Per-pet care schedules with amounts and times, so every caretaker on every shift knows exactly what to do.
Daily updates to owners
Send photos and notes during each stay. Happy owners rebook and leave reviews.
Grooming appointments
Book baths, cuts and spa add-ons with groomer schedules, and add them to boarding stays.
How it works
Up and running in three steps
Set up suites and services
Add your rooms, kennels, daycare packages and grooming menu with prices.
Let owners book online
Owners create pet profiles, upload vaccination records and book stays with a deposit.
Care, update, check out
Follow care plans, send updates during the stay and check out with a single bill.
Singapore
Made for Singapore pet businesses
Peak-season control
Minimum stays, deposits and waitlists for Chinese New Year, school and year-end holidays.
Licence & vaccine records
Keep dog licence numbers, vaccination certificates and vet contacts on file for every pet.
WhatsApp updates
Photo updates and reminders go to owners on WhatsApp, the channel they actually check.
PayNow deposits
Collect deposits and payments by PayNow or card, with GST-ready invoices if you're registered.
Who it's for
Built for pet hotels & boarding and more
- Pet hotels & boarding
- Dog daycare centres
- Catteries
- Pet groomers
- Home boarding businesses
- Vet clinics with boarding
FAQ
Frequently asked questions
What is pet hotel software?
Pet hotel software manages a pet boarding business: online reservations, room and kennel occupancy, pet and owner profiles, vaccination records, feeding and medication schedules, daily care logs, grooming and billing.
What is the best pet boarding software in Singapore?
Choose software that handles peak-season demand, vaccination checks, care schedules and owner updates on WhatsApp. PetMatters is designed around these needs for Singapore pet businesses.
Can owners book and pay a deposit online?
Yes. Owners book boarding, daycare or grooming through your booking page and can pay a deposit by PayNow or card. You control deposit amounts and peak-season rules.
How are vaccination records handled?
Owners upload certificates to their pet's profile, and you record vaccine types and expiry dates. Pets with expired or missing vaccinations are flagged before check-in.
Does it support dog daycare packages?
Yes. You can sell daycare day passes and multi-day packages, and track attendance and remaining days for each dog.
Can we send photo updates to owners?
Yes. Caretakers can post photos and notes during a stay, which are sent to the owner as updates.
How do I get started?
Request early access using the form on this page. We'll help set up your suites, services and existing customer records.
Give every pet, and every owner, a five-star stay
Get early access and we'll help you set up your suites, services and care templates.